Yesterday evening I experienced a very positive exemption to the rule: Restaurant GEIST on Kongens Nytorv. Manned cloakroom, waiters offering their services before you have thought of it yourself, fantastic presentation of the food! Allright, I had to except that the waiters approached me as if we were personal friends, and the atmosphere is maybe a little bit to relaxed compared to the price level, but I enjoyed their service very much!
Friday, November 25, 2011
Thursday, November 24, 2011
Shopping in Copenhagen
Anecdote nr 1: Question customer "Do you have these shoes in size 42 please?". Answer sales assistant "No"
Classical isn't it? Every experienced shoe shopper who has been in London or New York knows that you would expect to be offered to try size 43 because they might fit as well sir, or to have a look at another pair that has the same style (and coincidentally is 25% more expensive), or...
Please comment with your personal experiences?
Classical isn't it? Every experienced shoe shopper who has been in London or New York knows that you would expect to be offered to try size 43 because they might fit as well sir, or to have a look at another pair that has the same style (and coincidentally is 25% more expensive), or...
Please comment with your personal experiences?
Welcome to Service in Denmark
Ask economists about countries in the world that have a large proportion of service industry and many of them will mention Denmark. A small country hidden away between the large manufacturing industry of Germany and big brother Sweden. Although many people will have difficulties finding it on the map, Denmark is the home country of service giant ISS! As other countries like Netherlands in Europe and Singapore in Asia, Denmark is highly dependant on it's service industry, since manufacturing traditionally is located in neighbouring countries.
Surprisingly enough service companies are not always service minded. Many service companies these days are run as if they are manufacturing goods. Efficiency is key and of course in countries with high wage levels, this should also be high on the management agenda. One tends to forget though that the quality of service itself should always be priority number 1...
This blog is meant to share comments about service in Denmark. Our goal is to create awareness in Danish service companies of how their quality is perceived by their customers and eventually to increase the service level.
We will be fair, but also straight forward. As a Dutch expat I have learned that directness is highly appreciated in Denmark, which is actually a prerequisite for fast learning. So far so good!
Long live to the Danish Service Industry!
Surprisingly enough service companies are not always service minded. Many service companies these days are run as if they are manufacturing goods. Efficiency is key and of course in countries with high wage levels, this should also be high on the management agenda. One tends to forget though that the quality of service itself should always be priority number 1...
This blog is meant to share comments about service in Denmark. Our goal is to create awareness in Danish service companies of how their quality is perceived by their customers and eventually to increase the service level.
We will be fair, but also straight forward. As a Dutch expat I have learned that directness is highly appreciated in Denmark, which is actually a prerequisite for fast learning. So far so good!
Long live to the Danish Service Industry!
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